Journey Junction Co

Journey Junction Refund Policy

Last updated: 07/29/2025.

Overview

At Journey Junction, your satisfaction is our priority. We’re committed to delivering thoughtfully designed, personalized travel itineraries that align with your goals, preferences, and pace. While our services are digital and non-refundable by default, we’ve designed a clear, fair policy that balances transparency, flexibility, and the time invested by our expert planning team.

🔁 General Refund Guidelines

Due to the personalized and digital nature of our itineraries, refunds are only issued under specific conditions. We do not provide refunds simply due to a change in travel plans or buyer’s remorse after itinerary delivery. However, we are committed to working with you if your experience doesn’t align with what we promised.

✅ Eligibility for Refund

You may be eligible for a full or partial refund if:

  • The final itinerary does not match the preferences or trip scope provided at checkout or in your intake form.
  • Your itinerary was not delivered within the promised timeframe, and no alternative delivery arrangement was agreed upon.
  • You submit a refund request within 7 calendar days of receiving your itinerary and have not yet taken the trip using our recommendations.
  • You have not used or distributed the itinerary content for personal or commercial travel purposes.

❌ Ineligible for Refund

Refunds are not granted under the following circumstances:

  • You request a refund more than 7 days after delivery.
  • You have already taken your trip or used the itinerary for bookings or travel.
  • You ordered the Essence Journey tier and are requesting revisions or refunds based on personal preferences not clearly communicated during intake.
  • You experience price changes for third-party bookings, attractions, or transportation.
  • You decide not to take your trip for personal, logistical, or financial reasons.

📦 Refund Policy by Service Tier

Essence Journey ($)

  • Highly affordable and semi-automated.
  • Refunds are not typically issued unless there was a delivery failure or the content drastically misaligns with your submitted preferences.
  • Revisions are not included.

Curated Escape ($$)

  • Custom itinerary with AI + human expert input.
  • One revision included within 7 days of delivery. If a major misalignment occurs, we will either:
    • Provide a free rewrite or
    • Issue a refund if the issue is not resolved and the product remains unused.

Grand Odyssey ($$$)

  • Fully customized, multi-region itinerary with consultation.
  • Includes 1 live consultation call and one revision.
  • Refunds may be considered only before the call has occurred and/or if the final itinerary does not match your submitted vision.
  • After delivery and usage, refunds are not available.

🔄 Revisions Before Refunds

If your itinerary doesn’t feel right, we’ll always start with a revision option. In most cases, we can make it right with a quick adjustment. We’ll only proceed with a refund if revisions don’t resolve the issue and the itinerary hasn’t been used.

📥 How to Request a Refund

To request a refund, please email us at experience@curatedjunction.com with the following details:

  • Your order number
  • The email address used at checkout
  • A short explanation of the issue
  • Whether or not you’ve taken the trip yet

We’ll review your request within 3 business days and let you know the next steps.

🤝 Our Commitment

We know planning travel is personal, and we take your trust seriously. Our refund policy exists to protect your expectations and our team’s time. We’ll always aim to be fair, responsive, and helpful—and we’ll go the extra mile to ensure you’re excited to travel with Journey Junction again.

Still have questions?
Contact us anytime at experience@curatedjunction.com or visit our FAQ page.